At NetClean Solutions, we value the privacy and protection of our customers' personal information.

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NetClean Solutions and its subsidiaries (collectively, we, us, our) is a commercial and residential cleaning business. 

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We are committed to protecting your privacy, in accordance with applicable Australian privacy laws. This Privacy Policy is designed to give you a greater understanding of how we collect, use, disclose and otherwise handle personal information.

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This Privacy Policy applies to all individuals who interact with us ('you/your'), including everyone who visits or uses our websites, anyone who uses any of our products and services, investors, individuals who apply for a position with us and our staff. This Privacy Policy applies to our collection, use and other handling of your personal information

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1. Collection of Personal Information

We may collect personal information when you use our cleaning services, contact us, or interact with our website. The types of personal information we may collect include:

• Contact details (e.g., name, phone number, email address)

• Billing and payment information (e.g., credit card details, billing address)

• Service preferences and history (e.g., type of cleaning services requested, frequency of services, special requirements)

• Other details necessary for the provision of services (e.g., property address)

We will only collect personal information that is necessary for us to provide our cleaning services and manage our business operations.

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2. Use of Personal Information

The personal information we collect is used for the following purposes:

• To provide and manage our cleaning services.

• To communicate with you regarding your service requests, bookings, and account details.

• To process payments and manage billing.

• To improve our services and customer experience.

• To comply with legal and regulatory obligations.

We will not use your personal information for purposes unrelated to the above without your consent.

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3. Disclosure of Personal Information

We may disclose your personal information to third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors) who assist us in delivering our services.

• Legal Compliance: We may disclose your personal information if required by law, such as to comply with a court order, regulatory requirements, or law enforcement requests.

• Business Transfers: In the event of a merger, acquisition, or sale of our business assets, personal information may be transferred as part of the transaction.

We ensure that third parties to whom we disclose your personal information are bound by confidentiality obligations.

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4. Security of Personal Information

We are committed to protecting your personal information from unauthorised access, disclosure, alteration, or destruction. We implement appropriate technical and organisational measures to secure your data, including:

• Data encryption

• Secure access controls

• Regular security assessments

However, please note that no method of data transmission over the internet or electronic storage is entirely secure, and we cannot guarantee complete security.

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5. Access and Correction of Personal Information

You have the right to access and request correction of your personal information that we hold. If you believe that the information we hold about you is inaccurate, outdated, or incomplete, please contact us, and we will take reasonable steps to correct the information.

If you would like to request access to your personal information or have any questions about its accuracy, please contact us using the details below.

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6. Retention of Personal Information

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Once personal information is no longer needed, we will securely delete or de-identify it.

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7. Cookies and Website Analytics

Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us analyse website traffic and improve our services. You can disable cookies in your browser settings if you prefer not to allow them.

We may also use third-party analytics tools (such as Google Analytics) to collect non-personal information about website usage to improve our website's performance.

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8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or to comply with legal requirements. Any changes will be posted on our website, and the revised policy will take effect as soon as it is published. We encourage you to review this Privacy Policy periodically.

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10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

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NetClean Solutions 

netclean.solutions@gmail.com